Find answers to common questions about our security monitoring services, technology, and solutions.
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Yes, we provide all clients with secure 24/7 access to their live and recorded camera feeds through a simple mobile and web application. Following any successfully prevented incident, you will receive a detailed, professional report the next business morning outlining the event, the actions our operators took, and a direct link to the video evidence.
Our operators are licensed, professional security personnel—not call centre agents—based in our Richmond, BC command centre. Each undergoes extensive, specialized training in proactive threat assessment, live voice-down intervention protocols, emergency communication with local police, and British Columbia's privacy legislation (PIPA), ensuring your site is protected by true, local experts.
Yes, larger security providers are often significantly slower to adopt new technology. Their massive, legacy infrastructure and standardized offerings make it difficult and costly to innovate. As a nimble specialist, we rapidly integrate cutting-edge advancements, like the latest AI analytics, to provide our clients with the most effective and modern protection available.
Switching from a "good enough" national provider is worth the effort because it's an upgrade from a passive system that only reports losses to a proactive partner that prevents them. The one-time effort of switching provides a permanent ROI by eliminating the costs of theft, vandalism, and downtime that a "good enough" system still allows, giving you true peace of mind.
Our onboarding is a structured, four-step process led by a dedicated Client Success Manager to ensure a seamless transition. For all ongoing needs, you have 24/7 direct access to our local Richmond-based technical support team and your dedicated manager for strategic reviews, guaranteeing you always have an expert to talk to.
We ensure privacy by strictly monitoring only public and common areas in full compliance with BC's privacy laws (PIPA). Our technology is focused on detecting security threats, not identifying individuals, and our professional, local operators are bound by strict confidentiality agreements. Our entire service is built on a foundation of "protection, not intrusion."
Our "Continuously Watched" model is fundamentally better because our AI is always analyzing your property, allowing our operators to prevent incidents before they happen. "Event-based" monitoring is a reactive model that only alerts an operator *after* a simple alarm sensor has been tripped, meaning the breach has already occurred and prevention is no longer possible.
To evaluate the "Total Cost of Ownership" (TCO) of a security system, you must look beyond the monthly fee. Factor in all direct costs (monthly fees, false alarm fines, service calls) and all indirect costs (value of stolen assets, operational downtime). Most importantly, include the "soft costs" of your own time and stress spent managing a failing system. A proactive system is designed to minimize all these costs.
Often, no. A bigger security company's "bulk monitoring" approach can mean your site gets lost in the noise. Operators are often overwhelmed, leading to slower responses and a generic service. As a local BC specialist, we provide dedicated, expert attention to your property, resulting in a fundamentally higher level of security and a faster, more intelligent response.
The real-world difference is "continuous vs. intermittent." "Virtual Guarding" typically means an operator briefly checks your cameras once per hour, leaving massive security gaps. Our "Proactive Live Monitoring" means your site is continuously analyzed by AI and watched by our operators 24/7, ensuring threats are detected and deterred instantly.
A local Richmond command centre matters because security effectiveness comes from specific, regional expertise, not just the number of buildings a company has. Our local operators have deep knowledge of Lower Mainland crime patterns and trusted relationships with local police. Multiple generic, out-of-province centres can't replicate the speed, precision, and accountability that this local intelligence provides.
A "Digital Patrol" provides vastly superior coverage by offering persistent, 24/7 surveillance of your entire property. While a traditional mobile patrol is only on-site for a few minutes per visit, leaving huge security gaps, our system is always watching, everywhere at once. It is a continuous, intelligent presence, not an intermittent check-in.
A local, Richmond-based command centre is fundamentally better for a Lower Mainland business because it provides unparalleled regional expertise, builds trusted relationships with local police for faster response, and ensures direct accountability. Our local team understands your community's unique challenges, delivering a more intelligent and effective security partnership.
The hidden costs of a low-cost, "alert-based" security provider in BC are significant, including escalating false alarm fines, surprise service call fees, and the cost of your own time. The greatest risk is that these passive systems fail to prevent crime, leaving your business fully exposed to the catastrophic costs of theft, vandalism, and operational downtime.
Investing in proactive security saves your business money by preventing the catastrophic, unbudgeted costs of a single security failure. The expense of one major theft, act of vandalism, or the resulting operational downtime often dwarfs the entire annual cost of our service. It's a strategic investment in loss prevention that delivers a significant long-term return.
When a crime is attempted, the difference in outcome is dramatic. A low-cost system typically provides you with a blurry video of your losses the next morning. Our Secure Defence system provides you with a report detailing how the incident was successfully prevented, with the criminal being detected and deterred before any damage or theft occurred.
For a large property in BC, proactive monitoring is fundamentally more effective than on-site guards due to its ability to provide total, simultaneous site coverage. A guard can only be in one place at a time, creating inherent blind spots, whereas our system watches every corner of your property 24/7, detecting and deterring threats instantly, everywhere.
Police in Metro Vancouver give a higher priority response to verified alarms because they represent a confirmed crime in progress, not just another potential false alarm. With over 95% of traditional alarms being false, a visually verified report from our live operators allows police to dispatch units with confidence and urgency, knowing their resources won't be wasted.
To identify true "live monitoring," ask these key questions: 1) Do you watch cameras proactively or only after an alarm? 2) Can you perform a live voice-down? 3) Is your monitoring station local? 4) Do you verify every event before calling police? The answers will distinguish between active prevention and passive alarm response.
Our AI-powered filtering excels in BC's weather by using advanced object detection, not simple motion detection. It is trained to specifically identify people and vehicles, while ignoring environmental "noise" like heavy rain, blowing leaves, fog, or snow. This ensures our human operators are only alerted to genuine threats, providing reliable security 24/7, regardless of the storm.
Our installation process on an active construction site is designed for maximum safety and minimal disruption. It consists of a collaborative site walk with your superintendent, the efficient and safe placement of our self-powered mobile units, system calibration and testing, and a final walkthrough to ensure our protection aligns perfectly with your operational needs.
Our system health check technology guarantees uptime by using an automated "heartbeat" that continuously monitors every critical component of your security system. If any issue like a disconnected camera or server problem is detected, our 24/7 technical team is instantly alerted and can often resolve the issue remotely before it ever impacts your protection.
Yes, in many cases we can integrate our proactive monitoring service with your existing security cameras. If you have a modern, IP-based camera system that meets our quality and performance standards, we can add our AI analytics and 24/7 live monitoring to transform your passive recording setup into an active crime-prevention tool.
A Langley shopping mall can dramatically improve after-hours patron safety by implementing proactive live video monitoring. This system acts as a powerful deterrent to criminal activity, provides a "virtual guard" presence for late-night employees and customers, and ensures a rapid, priority police response to any verified threat.
The absolute best security for a Richmond auto dealership to prevent catalytic converter theft is proactive live video monitoring. Its specialized AI analytics detect thieves in real time, and the immediate, authoritative voice-down from a live operator is uniquely effective at scaring them off before they can get under a vehicle and cause thousands in damages.
Proactive security provides a vastly superior ROI over on-site guards in Vancouver by delivering total site coverage for a fraction of the cost. It eliminates human limitations like fatigue and distraction, actively prevents incidents guards can miss, and provides objective video evidence that reduces liability, delivering a more effective and fiscally responsible security outcome.
BC businesses should know that "cheap" security systems often carry significant hidden costs. These include escalating municipal fines for false alarms, expensive service call fees for unreliable equipment, and the ultimate cost of failed deterrence: the actual theft, damage, and downtime the system was supposed to prevent.
Our system pays for itself by preventing security incidents that directly cause operational downtime. By stopping the theft of critical tools, vandalism of essential machinery, and disruptive break-ins, we save your business from the immense costs of lost revenue, idle staff wages, and emergency repairs—costs that often far exceed the annual price of our service.
Yes, an all-inclusive security service is unequivocally more cost-effective for a BC business in the long run. It transforms security from a volatile, unpredictable expense into a fixed, budgetable operational cost. By eliminating surprise fees for service calls, equipment replacement, and software updates, it delivers a lower total cost of ownership and complete financial predictability.
A "Zero False Alarms" policy is critical for reducing total security costs because it completely eliminates the direct and escalating expense of municipal fines. More importantly, it prevents the indirect costs of a de-prioritized police response and "alarm fatigue," ensuring your security investment is effective when a real threat occurs.
To secure remote BC sites without power or internet, we deploy completely self-sufficient, solar-powered Mobile Surveillance Units (MSUs). These rugged trailers have their own solar panels and multi-day battery backups, and they transmit live video over a high-speed 4G/5G cellular network, allowing us to provide 24/7 proactive monitoring anywhere with a cell signal.
You can prevent costly project delays on your Vancouver site by using proactive live video monitoring. This stops after-hours theft and vandalism before they occur, ensuring critical materials are secure and equipment is operational.
Yes, proactive monitoring is a highly effective tool for supporting WorkSafeBC compliance. It directly addresses a prime contractor’s responsibility to ensure site safety by actively preventing unauthorized access, which is a major source of after-hours incidents, liability, and potential compliance issues.
The most effective solution for preventing crane climbing and trespassing on a Downtown Vancouver job site is proactive live video monitoring equipped with specialized vertical detection analytics. This system instantly identifies climbers and allows for immediate voice-down intervention to deter the act before it leads to a tragic accident, a site shutdown, and a major compliance crisis.
Securing a large, multi-phase project in a high-traffic area like Burnaby requires a dynamic and scalable security strategy. We use a combination of mobile, solar-powered surveillance units and an adaptable proactive monitoring plan that evolves with your site, ensuring comprehensive coverage from initial excavation to final finishing.
The definitive solution to stop chronic parkade break-ins in Surrey strata buildings is proactive live video monitoring. Unlike passive cameras or guards, this system actively detects, verifies, and deters criminals with live voice-downs before they can damage property, break into storage lockers, or steal from vehicles.
A Vancouver property manager can legally and effectively address illegal dumping and loitering with proactive live video monitoring. The system uses non-confrontational, live voice-downs to deter unwanted activity in real time and provides high-definition video evidence for any necessary bylaw or police enforcement, all without putting staff at risk.
To meaningfully reduce insurance premiums, BC strata corporations need security measures that demonstrably lower the frequency and severity of claims. Proactive live video monitoring, especially when paired with environmental sensors for water leak detection, provides underwriters with verifiable proof of risk mitigation against both property crime and water damage, the two largest drivers of strata claims.
Yes, we offer emergency same-day installations for urgent security situations. Our rapid response team can deploy security systems within 4-6 hours for critical security needs.
Proactive Live Video Monitoring is a security service where trained professionals watch live camera feeds, supported by AI. We stop crime in BC by verbally intervening through on-site speakers to deter criminals and by providing police with live, verified reports of crimes in progress for a priority response.
A Verified Response is critical in Vancouver because it provides police with live, visual confirmation of a crime in progress. This elevates the call to the highest priority, ensuring a faster police dispatch.
Our "Human + AI" model combines the 24/7 vigilance and analytical power of AI with the superior judgment and decision-making of trained human professionals. This synergy prevents more crime by detecting threats instantly, eliminating false alarms, and enabling decisive, real-time intervention.
The difference is the timing and the outcome. Reactive, alert-based security only notifies you after a breach has already occurred, leaving you to deal with the aftermath. Proactive monitoring identifies and intervenes in suspicious activity before it becomes a crime, actively preventing damage and loss.
Our Richmond, BC Command Centre ensures a faster police response by leveraging local expertise and a "verified response" protocol. Our operators, familiar with Western Canadian jurisdictions, provide police dispatch with live, visually-confirmed reports of crimes in progress, which elevates our calls to the highest priority.
The most effective way to stop theft and vandalism on construction sites in the Lower Mainland is with proactive live video monitoring. This approach actively deters criminals before they steal materials or cause damage, preventing the significant financial losses and project delays common with passive security.
Yes, we provide comprehensive training for your staff including system operation, basic troubleshooting, emergency procedures, and ongoing support. Training is included with all installations.
We offer flexible pricing options including monthly subscriptions, annual contracts, and custom enterprise solutions. Pricing varies based on system complexity, coverage area, and service level requirements.
We maintain full compliance with Canadian privacy laws including PIPEDA, provincial privacy acts, and industry standards. All data is stored in Canadian data centers with comprehensive security measures.
We combine AI-powered technology with human expertise, operate our own local command center in Richmond BC, provide proactive intervention rather than just monitoring, and specialize in Western Canada with deep local knowledge.
Getting started is simple: contact us for a free consultation, we conduct a comprehensive site assessment, design a custom solution, and provide a detailed proposal. Installation typically takes 24-48 hours.
Standard installations can be completed within 24-48 hours. Emergency deployments for urgent situations can be completed within 4-6 hours. Off-grid solutions may require 1-2 weeks for specialized equipment.
Our systems are designed for minimal maintenance. We provide 24/7 remote monitoring, automatic software updates, and proactive maintenance alerts. On-site maintenance is typically required only annually.
Yes, our systems are designed for seamless integration with existing security infrastructure including access control, alarm systems, and other security devices. We provide comprehensive integration services.
We maintain 99.9% uptime with redundant systems and backup communication. In the rare event of an outage, we have emergency procedures and backup systems to ensure continuous monitoring.
We specialize in construction, mining, energy, retail, warehousing, automotive dealerships, and other high-value asset industries requiring 24/7 security monitoring.
All video and data is encrypted and stored in secure Canadian data centers. We maintain strict retaintion policies and comply with all privacy regulations including PIPEDA.
We provide services across Western Canada including British Columbia, Alberta, Saskatchewan, and Manitoba. Remote monitoring can be provided anywhere with cellular connectivity.
Our cameras and equipment are weatherproofed for Canadian conditions. AI filtering accounts for weather patterns, and heating elements prevent ice formation in extreme conditions.
Video Surveillance as a Service (VSaaS) is a cloud-based solution that eliminates the need for on-site servers and provides scalable, remotely managed security monitoring.
Understanding how artificial intelligence distinguishes between genuine threats and normal activity.
Exploring the technology and design principles that ensure reliable security monitoring in remote locations.
When our system detects a threat, we immediately verify the alert, activate deterrents if appropriate, and contact designated personnel and emergency services as needed. Full incident documentation is provided.
Yes, our off-grid solutions include solar power systems, battery backup, and cellular connectivity to provide reliable security monitoring in any location.
Standard installations can be completed in 1-2 days for most sites. Emergency installations can be operational within 24 hours. Complex multi-site projects are scheduled based on scope.
Understanding the comprehensive evidence documentation and video packages provided by Secure Defence after security incidents.
Understanding how Secure Defence's high-quality video evidence supports law enforcement investigations, criminal prosecutions, and civil litigation proceedings.
Understanding how Secure Defence supports insurance claim processes with comprehensive evidence compilation and documentation for theft and vandalism incidents.
Understanding Secure Defence's video storage policies, retrieval processes, and data retention timelines for historical footage access.
Understanding how Secure Defence's security systems and data handling practices ensure full compliance with British Columbia's Personal Information Protection Act (PIPA) requirements.
Understanding the legal requirements and best practices for video surveillance signage in British Columbia to ensure PIPA compliance and effective public notification.
Understanding your dedicated support team and ongoing relationship management at Secure Defence to ensure seamless communication and service delivery.
Understanding Secure Defence's comprehensive customer support and client care program designed to ensure long-term satisfaction and system optimization.
Understanding how to request security protocol changes and system modifications to accommodate evolving business needs and operational requirements.
Understanding Secure Defence's scalable security solutions that can adapt to changing business needs, project phases, and growth requirements.
Understanding Secure Defence's comprehensive service level agreements and guarantees for system reliability, uptime, and response times.
Understanding Secure Defence's comprehensive camera and hardware specifications, including thermal imaging, PTZ capabilities, and infrared technology for optimal security coverage.
Understanding Secure Defence's comprehensive cybersecurity measures and network protection protocols to safeguard video feeds and prevent unauthorized access.
Understanding how Secure Defence's AI technology adapts to unique environmental challenges and learns from site-specific conditions to minimize false alarms.
Understanding the power specifications and solar capabilities of Secure Defence's mobile security towers for year-round operation in British Columbia's climate.
Understanding how Secure Defence's monitoring services enhance and complement existing on-site staff rather than replacing them, creating a more effective security solution.
Understanding how Secure Defence's technology-based security solutions overcome the limitations and liabilities associated with guard dog security systems.
Understanding the unique advantages of Secure Defence's Human + AI hybrid model compared to pure AI analytics solutions and why this approach delivers superior results.
Understanding the professional qualifications, certifications, and continuous training programs that ensure Secure Defence's monitoring operators maintain the highest standards of security expertise.
Understanding the comprehensive quality assurance systems, internal audits, and performance monitoring processes that ensure consistent, reliable security monitoring service delivery.