Our operators are licensed, professional security personnel—not call centre agents—based in our Richmond, BC command centre. Each undergoes extensive, specialized training in proactive threat assessment, live voice-down intervention protocols, emergency communication with local police, and British Columbia's privacy legislation (PIPA), ensuring your site is protected by true, local experts.
While our technology is cutting-edge, the most critical component of our service is the human intelligence behind it. Our AI is brilliant at detection, but the decision to intervene is always made by a trained, professional human operator. It is this seamless partnership between technology and human expertise that makes our service so effective. We believe you should know exactly who these professionals are and the rigorous, specialized training they receive to protect your business. Our live video monitoring and local expertise provide this professional human oversight.
Our operators are fundamentally different from the agents at a typical alarm call centre.
Every operator in our Richmond command centre is a local resident who holds a valid security worker license under the BC Security Services Act. This involves mandatory government training and a thorough criminal record check. For our team, this is a professional career, and we invest heavily in their continuous development, resulting in an expert team with low turnover.
Beyond basic licensing, our operators undergo a rigorous, proprietary training program focused on the unique demands of proactive video monitoring.
Operators are trained to analyze video to distinguish suspicious from normal behaviour, identify the precursors to a crime, and make split-second threat assessments based on real-time visual evidence.
Extensive training is focused on our voice-down system, teaching operators to deliver clear, authoritative, and effective commands designed to deter intruders and de-escalate situations safely from a distance.
Operators learn to communicate with police and RCMP dispatchers using precise, professional language, ensuring they can provide the actionable intelligence needed for a fast and safe police response.
Every operator receives specific, mandatory training on BC's privacy laws (PIPA) and our strict internal code of conduct, ensuring they understand and uphold their ethical and legal responsibilities at all times.
Technology is a powerful tool, but it's only as good as the people who use it. Our investment in hiring and training the best local security professionals is our commitment to providing you with the most effective, reliable, and trustworthy protection possible. Don't settle for an amateur, choose an expert.
Learn More About Our Team's CredentialsLicensed • Professionally Trained • Locally Based