Privacy Policy

    Your Privacy Matters

    We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

    Last updated: January 2025

    Introduction

    Secure Defence ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

    By using our website or services, you consent to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

    Information We Collect

    Personal Information

    We may collect personal information that you voluntarily provide to us, including:

    • Name and contact information (email, phone number, address)
    • Company information and job title
    • Service preferences and requirements
    • Payment and billing information
    • Communications and correspondence with us

    Automatically Collected Information

    We may automatically collect certain information when you visit our website:

    • IP address and device information
    • Browser type and version
    • Pages visited and time spent on our website
    • Referring website information
    • Cookies and similar tracking technologies

    How We Use Your Information

    We use the information we collect for various purposes, including:

    • Providing and improving our security services
    • Responding to your inquiries and requests
    • Processing payments and managing your account
    • Sending important service-related communications
    • Marketing and promotional communications (with your consent)
    • Analyzing website usage and improving user experience
    • Complying with legal obligations and protecting our rights

    Information Sharing and Disclosure

    We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

    • With your explicit consent
    • With trusted service providers who assist us in operating our business
    • When required by law or to protect our legal rights
    • In connection with a business transfer or acquisition
    • To protect the safety and security of our services

    Data Security

    We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

    • Encryption of sensitive data in transit and at rest
    • Regular security assessments and updates
    • Access controls and authentication measures
    • Employee training on data protection practices
    • Secure data storage and backup procedures

    However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

    Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

    • Remember your preferences and settings
    • Analyze website traffic and usage patterns
    • Provide personalized content and advertisements
    • Improve website functionality and performance

    You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

    Your Rights and Choices

    Depending on your location, you may have certain rights regarding your personal information:

    • Access to your personal information
    • Correction of inaccurate or incomplete information
    • Deletion of your personal information
    • Restriction of processing of your information
    • Data portability
    • Objection to processing
    • Withdrawal of consent

    To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

    Data Retention

    We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

    Third-Party Links

    Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

    Children's Privacy

    Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

    We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

    Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

    Email
    privacy@securedefence.ca
    Phone
    1-800-303-1162
    Address
    Secure Defence
    Richmond, BC
    Canada