We ensure privacy by strictly monitoring only public and common areas in full compliance with BC's privacy laws (PIPA). Our technology is focused on detecting security threats, not identifying individuals, and our professional, local operators are bound by strict confidentiality agreements. Our entire service is built on a foundation of "protection, not intrusion."
This is one of the most important questions a potential partner can ask, and we take it extremely seriously. Our entire security philosophy is built on providing powerful protection while rigorously respecting individual privacy. We operate in strict compliance with British Columbia's Personal Information Protection Act (PIPA) and have designed our technology, processes, and training around a core principle: our job is to secure your property, not to monitor your people. Our live video monitoring and AI-powered detection are designed with privacy protection in mind.
Our commitment to privacy isn't an afterthought, it's built into the very design of our service.
Our service is exclusively designed to monitor public-facing and common areas where there is no reasonable expectation of privacy, such as parking lots, lobbies, loading bays, and perimeters. We do not install or monitor cameras in private spaces like offices, residential units, or change rooms.
The sole purpose of our monitoring is to detect and deter criminal or unauthorized activity. Our AI is configured to look for security events (like trespassing or loitering after hours), not to identify individuals or track their routine activities. Human oversight is always incident-driven.
We safeguard privacy through a multi-layered approach involving our technology, our people, and our processes.
During installation, we strategically place cameras to maximize security coverage while minimizing any view of private areas. For sensitive zones, we can digitally black out specific areas within a camera's view using "privacy masking," ensuring private spaces are never seen or recorded.
Our operators are not anonymous call centre agents. They are licensed, bonded, and extensively background-checked security professionals based in Richmond, BC. They are bound by strict confidentiality agreements and undergo rigorous training on PIPA and ethical conduct.
All video data is securely encrypted. Our operators do not engage in random viewing. They are directed by specific, AI-generated alerts to view video feeds only when a potential security incident is detected, ensuring human oversight is always purposeful and justified.
Effective security and respect for privacy are not mutually exclusive—they are essential partners. We are committed to providing a solution that gives you unparalleled protection while upholding the rights and dignity of your employees, residents, and customers.
Discuss Our Privacy ProtocolsPIPA Compliant • Ethically Driven • Professionally Executed