Accessibility Policy

Accessibility Policy

Secure Defence is committed to ensuring digital accessibility for all users. We strive to provide an inclusive experience that works for everyone, regardless of ability or technology used.

Last updated: January 2025

Our Commitment to Accessibility

Secure Defence Corporation is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

We believe that accessibility is not just a legal requirement but a fundamental principle of good design and user experience. Our goal is to make our website and services usable by the widest possible audience, including users with visual, auditory, motor, and cognitive disabilities.

Accessibility Standards

We aim to conform to the following accessibility standards and guidelines:

  • WCAG 2.1 AA - Web Content Accessibility Guidelines 2.1 Level AA
  • Section 508 - Rehabilitation Act of 1973, Section 508
  • AODA - Accessibility for Ontarians with Disabilities Act
  • ADA - Americans with Disabilities Act compliance

These standards help ensure that our website is accessible to users with a wide range of disabilities and assistive technologies.

Accessibility Features

Visual Accessibility

  • High contrast color schemes
  • Scalable text and interface elements
  • Alternative text for all images
  • Clear typography and readable fonts
  • Focus indicators for keyboard navigation

Audio Accessibility

  • Video content with captions
  • Audio descriptions where appropriate
  • Visual alternatives to audio cues
  • Volume controls for media content

Motor Accessibility

  • Full keyboard navigation support
  • Large clickable areas for buttons
  • No time limits for form completion
  • Skip links for main content
  • Touch-friendly interface elements

Cognitive Accessibility

  • Clear and simple language
  • Consistent navigation structure
  • Error prevention and clear messaging
  • Logical content organization
  • Help and support information

Assistive Technology Support

Our website is designed to work with a variety of assistive technologies:

  • Screen Readers - NVDA, JAWS, VoiceOver, TalkBack
  • Voice Recognition Software - Dragon NaturallySpeaking, Voice Control
  • Switch Navigation - Switch Access, Switch Control
  • Magnification Software - ZoomText, Magnifier
  • Keyboard Navigation - Full keyboard accessibility
  • Mobile Accessibility - iOS and Android accessibility features

Mobile Accessibility

Our website is fully responsive and optimized for mobile accessibility:

  • Touch-friendly interface with appropriate target sizes
  • Responsive design that works on all screen sizes
  • Mobile screen reader compatibility
  • Gesture-based navigation alternatives
  • Optimized for mobile assistive technologies
  • Fast loading times for better mobile experience

Ongoing Accessibility Improvements

We are committed to continuously improving the accessibility of our website and services:

  • Regular accessibility audits and testing
  • User feedback integration and implementation
  • Staff training on accessibility best practices
  • Accessibility testing with real users
  • Regular updates to meet evolving standards
  • Third-party accessibility tool integration

Known Accessibility Issues

We are aware of the following accessibility issues and are working to resolve them:

  • Some older PDF documents may not be fully accessible
  • Certain interactive elements may need additional keyboard support
  • Some video content may lack full captioning
  • Complex data tables may need additional markup

We are actively working to address these issues and improve the overall accessibility of our website.

Alternative Formats

If you need information from our website in an alternative format, we can provide:

  • Large print versions of documents
  • Audio versions of text content
  • Braille versions of important documents
  • Simplified language versions
  • Electronic formats compatible with assistive technology

Please contact us to request alternative formats, and we will work with you to provide the information in a format that meets your needs.

Feedback and Reporting Issues

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

How to Report Accessibility Issues:

  • Describe the accessibility issue you encountered
  • Include the specific page or content where the issue occurred
  • Provide details about your assistive technology if applicable
  • Suggest how we might resolve the issue

We will review all feedback and work to address accessibility issues promptly. We aim to respond to accessibility concerns within 5 business days.

Training and Awareness

Secure Defence is committed to accessibility awareness and training:

  • Regular accessibility training for all staff
  • Accessibility guidelines for content creators
  • Testing procedures for new features and content
  • Accessibility review process for all website updates
  • Partnership with accessibility organizations

Contact Us for Accessibility Support

If you have questions about accessibility or need assistance with our website, please contact us:

Email
accessibility@securedefence.ca
Phone
1-800-303-1162
Address
Secure Defence Corporation
Richmond, BC
Canada

Accessibility Support Hours:

Monday to Friday: 8:00 AM - 6:00 PM PST
We aim to respond to accessibility inquiries within 24 hours during business days.

Policy Updates

This Accessibility Policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. We will notify users of significant changes through our website or other appropriate means.

We encourage you to review this policy regularly to stay informed about our accessibility commitments and improvements.