Understanding Secure Defence's comprehensive service level agreements and guarantees for system reliability, uptime, and response times.
Secure Defence provides comprehensive Service Level Agreements that guarantee system performance, uptime, and response times. Our SLAs are designed to give you confidence in our service reliability and provide clear accountability for system performance. We stand behind our commitments with measurable guarantees and financial remedies when standards aren't met. Our live video monitoring and VSaaS solutions provide these comprehensive guarantees.
We guarantee 99.9% system uptime, which translates to less than 8.76 hours of downtime per year. This guarantee covers all critical system components including cameras, monitoring systems, communication networks, and data storage. Our redundant systems and proactive maintenance ensure this high level of reliability.
Our response time guarantees ensure that security incidents are addressed quickly and efficiently. We guarantee specific response times for different types of events, from initial alert acknowledgment to on-site response, ensuring your security needs are met with the urgency they require.
When we don't meet our SLA commitments, we provide financial remedies to compensate for the service shortfall. These remedies are clearly defined in our agreements and provide you with confidence that we take our commitments seriously and will be held accountable for our performance.
Don't settle for promises without guarantees. Our comprehensive SLAs provide measurable commitments for system performance, uptime, and response times, backed by financial remedies when standards aren't met. Get security service you can count on with clear accountability and performance guarantees.
Review Our SLA GuaranteesPerformance Guarantees • Financial Accountability • Measurable Standards