Our Richmond, BC Command Centre ensures a faster police response by leveraging local expertise and a "verified response" protocol. Our operators, familiar with Western Canadian jurisdictions, provide police dispatch with live, visually-confirmed reports of crimes in progress, which elevates our calls to the highest priority.
When there is a security emergency at your property in Vancouver, Edmonton, or anywhere in between, who handles the call matters immensely. Many security companies outsource their monitoring to massive, anonymous call centres thousands of kilometres away. We do the opposite. Our state-of-the-art Command Centre is located right here in Richmond, British Columbia. This is not just an address, it is a strategic advantage. Having a locally-based team of professionals means we have unparalleled knowledge of the region we protect. This local expertise is a key ingredient in our ability to provide verified reports that police trust, ensuring the fastest and most effective response possible when every second counts. Our live video monitoring and AI-powered detection systems support this local expertise.
Our Richmond Command Centre operators are not just voices on a phone, they are local security professionals. A 2025 security analysis showed that calls from verified, local monitoring centres resulted in police being dispatched significantly faster than calls from automated or non-local services. Here is why our local presence makes a critical difference:
Our operators understand the policing landscape of Western Canada. They know the difference between municipal police forces like the VPD and national services like the RCMP. This allows them to provide clear, effective communication to the correct dispatch centre without confusion or delay.
Police dispatchers in Vancouver, Calgary, and other cities come to recognize and trust our calls. They know that when we report an incident, it is a verified, active crime, not another false alarm. This professional trust is essential for ensuring our calls receive the high-priority response they deserve.
Faster response times are not an accident, they are the result of a deliberate, proven protocol executed by our Richmond-based team every single time a threat is detected.
Within seconds of an AI-detected alert, a trained operator in our Richmond centre is viewing the live video feed. They confirm the threat with their own eyes, eliminating any chance of a false alarm.
The operator contacts the appropriate police dispatch. They do not just say an alarm went off. They state, "We have a live, visually verified crime in progress," and provide a description of the suspects, their location, and their exact actions.
Our operator can stay on the line and act as live eyes for responding officers, providing updates that increase both officer safety and the probability of a successful apprehension.
Your business's safety is too important to be managed by a faceless operator halfway around the world. Our Richmond Command Centre is our commitment to the communities we serve. It means that when you need help, the expert on the other end of the line has the local knowledge to get you the fastest response possible.
Learn About Our Local OperationsBased in Richmond, BC • Serving Western Canada • Faster, Verified Response