The Command Centre: Where Technology Meets Human Expertise
Welcome to our state-of-the-art Command Centre in Richmond, BC — the nerve center where our AI detection technology, our expertise, and our commitment to your security come together, 24/7. From here, our operators monitor live video monitoring and VSaaS services across Western Canada.
Local Expertise. Unwavering Vigilance
Unlike many security providers who outsource their monitoring to anonymous, third-party call centres around the world, we believe true accountability comes from home. Our command centre is self-owned and operated right here in Richmond, BC. This isn't just a room with monitors; it's a fortress of reliability, run by a team of local professionals who understand the specific challenges of our communities. From Vancouver to Calgary, our operators provide 24/7 oversight for gate access control and security systems across the region. This is the heart of our operation, and the core of your peace of mind.
Advanced Monitoring Capabilities
Our command centre combines cutting-edge technology with expert human oversight to deliver unparalleled security monitoring and response capabilities.
Real-Time Monitoring
Advanced video analytics and AI-powered threat detection monitor thousands of cameras simultaneously, identifying potential security issues instantly.
24/7/365 Operation
Our command centre never sleeps. Fully staffed operations ensure continuous protection with immediate response capabilities at any time of day or night.
Expert Operators
Highly trained security professionals with specialized knowledge in industrial security, emergency response, and threat assessment protocols.
Redundant Systems
Multiple layers of backup systems and redundant communication channels ensure uninterrupted monitoring even during equipment failures or power outages.
AI-Powered Analytics
Machine learning algorithms continuously analyze patterns and behaviors to predict and prevent security incidents before they escalate. Our operators use QuickVision Search to instantly locate events across vast video archives.
Multi-Site Management
Centralized monitoring of multiple locations provides coordinated security oversight and efficient resource allocation across your entire operation.
Command Centre By The Numbers
The Command Centre Advantage
Our local, self-owned facility delivers tangible benefits for your business.
Local Accountability & Faster Response
Our local team has a deep understanding of your community and a direct line to regional law enforcement, ensuring a faster, more intelligent response.
Guaranteed Operational Uptime
With multi-layered redundancy, you can have total confidence that your protection is always active and never compromised.
A True Partnership
When you call, you're not talking to a stranger in a random call centre. You're talking to the same dedicated team that protects your assets every single night.
Unmatched Data Security
By owning our own infrastructure, we maintain complete control over your sensitive data, ensuring it is always secure and managed right here in Canada.
Emergency Response Protocols
Our standardized response procedures ensure swift, effective action during any security incident.
Detection & Verification
AI systems detect potential threats and operators verify the nature and severity of the incident within seconds using multiple live feed camera angles and sensor data from our live video monitoring services.
Immediate Response
Operators activate appropriate deterrence measures, including two-way audio warnings, sirens, lighting systems, and immediate notification to on-site security personnel.
Escalation & Follow-up
If required, operators coordinate with emergency services, provide real-time situation updates, and maintain continuous monitoring until the incident is fully resolved.
Ready for a Truly Reliable Partner?
Let's discuss how our local command centre and the dedicated team within it can provide an unparalleled level of security and peace of mind for your operation. Learn more about why businesses choose Secure Defence and discover the advantages of our locally-operated monitoring facility.