Our onboarding is a structured, four-step process led by a dedicated Client Success Manager to ensure a seamless transition. For all ongoing needs, you have 24/7 direct access to our local Richmond-based technical support team and your dedicated manager for strategic reviews, guaranteeing you always have an expert to talk to.
Our commitment to your security doesn't end when the contract is signed—it's just beginning. We believe a smooth, transparent onboarding process is the foundation of a successful long-term security partnership. We have designed a structured journey to get your site protected seamlessly, and we provide multiple, direct lines of local support to ensure you always have the help you need, right here in the Lower Mainland. Our live video monitoring and local expertise provide this comprehensive support.
Your dedicated Client Success Manager will guide you through every step of our professional onboarding process.
You are introduced to your dedicated Client Success Manager who becomes your primary point of contact. They schedule a kick-off meeting to align on goals, timelines, and establish your site's specific security protocols and emergency contact list.
Your Client Success Manager coordinates the installation with our certified technicians at a time that minimizes disruption to your operations. They keep you informed every step of the way until your system is fully calibrated, tested, and live.
We schedule a brief but thorough training session to show you how to access camera feeds (if desired), understand your incident reports, and use the system to its full potential. We ensure you are 100% comfortable before completing the onboarding process.
We provide a multi-layered support system to ensure you always have access to the help you need.
For any immediate technical issues, you have a direct line to our support team, located right here in our Richmond command centre. You will always speak with a local expert, day or night.
Your Client Success Manager remains your long-term strategic partner for any non-emergency needs, such as adjusting protocols, reviewing site activity, or planning for future expansion.
Effective security is more than just technology, it's about the people and processes that support it. Our dedicated onboarding and local support teams are our commitment to being a true partner in your protection, not just another vendor.
Experience Our White-Glove ServiceStructured Onboarding • 24/7 Local Support • Dedicated Partnership